Solutions
Small and medium-sized cross-border teams often face the dilemma of insufficient manpower—one person needs to handle customer service, do marketing, and act as a translator.
Replying late across time zones, processing returns, urging logistics, answering tax-related questions, negotiating small orders... time is filled with trivial matters; once ad traffic floods in, it's hard to manage customer inquiries, messages cannot be responded to in time, and missing orders and losses become the norm.
3Chat.ai connects Shopify with WhatsApp, creating a comprehensive inquiry response, customer follow-up, precise reach, conversion transaction intelligent marketing solution, helping cross-border merchants efficiently receive every customer without increasing manpower, while also enhancing the conversion rate by 50%!
👉 1. Four Core Pain Points of Private Domain Operation in Cross-Border E-Commerce
Time zone differences lead to delayed service response: The team has significant time zone differences with the main target market (e.g., a Chinese team servicing European and American customers), making it impossible to respond to inquiries and after-sales requests promptly when customers are active. Cross-border merchants often face situations where customers submit inquiries during the day and must wait several hours or even overnight for a response. If after-sales issues (e.g., logistics delays, returns, tax policies) are not handled in time, it can easily lead to customer dissatisfaction and negative reviews.
Numerous products make it difficult to resolve sales inquiries: With a wide variety of products and complex parameters, customer service staff struggle to keep up with all information, leading to inaccurate responses or slow replies. Furthermore, the high turnover rate in customer service means new employee training requires time and money. When facing customer inquiries that involve technical details or usage scenarios, staff must repeatedly verify information, affecting communication efficiency.
Diversity of global languages leads to poor response effectiveness from customer service staff: Relying on machine translation produces inaccurate meanings and a stiff tone, affecting the customer experience.
Low conversion rate from public domain to private domain, challenging to promote secondary marketing: A large amount of traffic comes from ad placements or third-party platforms (e.g., Google, Facebook, Amazon), but there are no effective means to convert customers into long-term reachable private domain assets. The main reasons include the lack of a follow-up mechanism after customer inquiries, the absence of automated marketing tools for personalized recommendations and reactivation, and the inability to establish customer profiles, making precise marketing difficult.
The 3Chat.ai smart customer service system was born to solve these problems, achieving 24/7 instant response through AI Agent technology, improving service efficiency, reducing after-sales service costs, and allowing every merchant to focus their energy on more worthy areas.
🙋 Contact us to receive a 15-day free trial now～
2. 3Chat.ai Marketing Customer Service Performance in Shopify+WhatsApp
In 5 minutes, see how fast and precise pre-sales customer service can be.
We conducted a practical demonstration using a Shopify independent site that mainly sells moxibustion chairs.
In the past, during the pre-sales stage, customer inquiries were usually sent to human customer service via email or site messages, with team members responding one by one—low efficiency, poor experience, and often missing the best response time due to time zone differences.
Now, with the help of 3Chat.ai marketing customer service, the entire process of product inquiries and sales conversions in pre-sales can be automated, achieving low cost, high efficiency, instant response, with results often exceeding expectations.
First, let’s look at the real results👇, through authentic simulated conversations, taking you step by step through the entire process👇
1. AI Marketing Customer Service Performance in Shopify+WhatsApp
1.1 Marketing Conversion (Inquiry + Sales + Private Domain Conversion)
Connecting the First Step: Quickly respond and give a welcome message, and respond to customer questions based on their inquiries. At this point, the first thing the AI customer service needs to do:
Greet + Welcome Message
Proactively respond to customer inquiries
Deepen user needs through empathy + questioning
🎤 Excerpt from simulated conversation
3Chat.ai Customer Service: Good morning! Welcome to the MoxaMoxa online store. I’m not sure which product you’re interested in, or if you have any needs I can recommend～
Customer: Hello, I want to know about your guasha tool. It looks quite compact in the picture.
3Chat.ai Customer Service: Yes, this guasha tool is designed to be portable, about the size of a mobile phone, making it easy to carry. It is made of natural ox horn material, providing a warm touch, unlike some metal guasha tools that can feel cold. Most practically, it has a heating function that can maintain a constant temperature of 45 degrees upon switching it on, providing a warm sensation during use.
3Chat.ai Customer Service: By the way, are you using this guasha tool for yourself, or is it a gift for your family? What scenarios will it mainly be used for?
Customer: It is for my parents. They often complain about back pain and soreness due to their age. I’m quite busy at work and not around them, so I hope to find a tool that they can use easily without needing someone else's help.
3Chat.ai Customer Service: Exactly, when not being around your parents, it’s natural to worry about their care, especially when they feel unwell and there’s no one to lend a hand. We specifically considered the needs of the elderly when designing this guasha tool, making it easy to operate, plus the handle features a non-slip texture, making it less likely to slip even if hands are slightly damp. They can easily guasha their backs and shoulders in front of a mirror without bothering anyone else. Additionally, it comes with a moxa pack, which can be applied to acupoints during use. Utilizing the heat helps fully utilize the wellness effects, making it ideal for elderly users.
Marketing the Second Step: Establish product advantages, promote sales, convert into the private domain
Establish product advantages based on customer needs
Promote orders through sales and other forms
Guide entry into the private domain via discount coupons
🎤 Excerpt from simulated conversation
Customer: So what is the difference between this model and the XX brand electric guasha instrument I saw before? The other one seemed to have more complex functions.
3Chat.ai Customer Service: I know the XX brand you mentioned; their products do have more functions but with many buttons, which older adults might need to spend time figuring out how to operate. Our model only has three buttons: power, temperature adjustment, and timing, which is very suitable for elderly use. Moreover, their product has a plastic body, while our model is made of ox horn, which fits the skin better and is less likely to slip, making it stable for elderly individuals to use for their back.
Customer: Are there any discounts available now?
3Chat.ai Customer Service:
Hello! Today we just so happen to have a promotion. The regular price is $129, but if you add our WhatsApp account (+65 1234 5678) or the QR code, you can receive a $20 discount, bringing the price down to $109, and you will also get a chart clearly marking the acupoints for different pain areas, which is easy for elderly people to understand.
Hello! I’m thrilled that you’re interested in our guasha instrument 😊. Right now, we have a special promotion where the guasha instrument, originally priced at $129, is now only $109! All you need to do is add our WhatsApp account **(+65 1234 5678)** or scan the QR code below to privately message us and receive your discount coupon.
I'm sending you the order link; the link is: https://www.ourshop.com/promotion/gua-sha-tool-202507. If you order today, we can ship it by the afternoon. If it’s going to Singapore or Malaysia, it will take about 3 - 5 days for delivery.
✅ Highlights Analysis:
Competitive Product Comparison: Respond to customer inquiries, gather information from competing brands, provide product comparisons, and establish a professional image.
Need Exploration: Lead questioning to actively explore customer needs and provide targeted answers.
Sales Promotion: Encourage sales through discounts, promotions, and various means.
Private Domain Conversion: Bind discounts to WhatsApp and drive traffic to the private domain.
1.2 After-Sales Service of WhatsApp Private Domain & Secondary Marketing
Objective: Enhance customer satisfaction and loyalty, reduce churn risk, and promote secondary conversion.
Operational Key Points:
When goods have not arrived, if the customer inquires about the order, 3Chat.ai interacts with the business system to provide accurate answers.
Once the product has arrived, merchants can configure AI customer service to automatically initiate follow-up visits, inquire about usage conditions, and send promotional activities for consumables to spark customer interest and encourage secondary sales.
🎤 Excerpt from simulated conversation:
When goods have not arrived, and the customer inquires about the order, 3Chat.ai interacts with the business system to provide accurate answers.
Customer: I have placed an order, and my order number is: 123456789012345.
3Chat.ai Customer Service: We have received your order! 🎉 Your order number is: 123456789012345. The logistics is expected to arrive tomorrow! To help you better use our products, please take a look at the operating manual and related product videos. Document links are: Operating manual, and video links are: Product video, which detail the usage of the switch, temperature adjustment, and how to use the moxa pack. The steps are quite simple, and you can easily get started! If you have any questions, feel free to contact me～
After the product has arrived, the merchant can configure AI customer service to automatically initiate follow-up visits, inquire about usage conditions, and send promotions for consumables to spark customer interest, encouraging secondary sales.
3Chat.ai Customer Service: Hello! It’s been a month since you received the guasha tool. I would like to ask how you feel about it? Has it helped with your back pain?
Customer: Oh, actually, my parents said they felt a strong vibration recently when using it and are a bit worried it might be a machine issue.
3Chat.ai Customer Service: Please don’t worry; this is not a machine fault; it’s likely that the vibration level wasn't adjusted correctly while operating. This guasha tool has 3 vibration levels, and you can switch it by long pressing the vibration button next to the temperature control button. If elderly people are using it, I recommend setting it to the lowest level, as the vibration intensity will be more gentle. You can have them try: first, turn on the power, wait until it heats to 45 degrees, briefly press the vibration button to turn it on, then long-press for 2 seconds to drop it to the lowest setting, making it much steadier to hold.
3Chat.ai Customer Service: Additionally, a small tip when using it for elderly individuals is to ensure they are sitting or lying down while scraping, as supporting their arms will make it easier and avoid slipping during use. If they still find it challenging to operate, please let me know, and I can send a more detailed step-by-step operating guide.
Customer: I see, I’ll explain that to them. Thank you so much for your detailed explanation.
3Chat.ai Customer Service: You’re welcome; I’m glad to help. By the way, the moxa pack you previously bought must be running low, right? We currently have a promotion for moxa packs, where you buy 5 packs and get 2 free, which works out to be quite a bit cheaper than buying them separately. Here’s the link: https://www.ourshop.com/promotion/moxa-package. If you’re in need, you can take a look; the promotion ends tomorrow.
✅ Highlights Analysis:
Can actively send messages to customers according to SOP.
Generate dynamic product introductions and follow-up scripts based on the products customers have ordered.
Smart communication during follow-ups, completing conversations based on historical chats.
Automatically sense the consumption of materials and push related products to encourage secondary marketing.
👉 Experience 3Chat.ai smart customer service immediately 👈 to convert your private domain traffic 24/7!
2. Configuring 3Chat.ai Marketing Customer Service in Shopify+WhatsApp
Building 3Chat.ai marketing customer service is really simple. We divide it into three steps:
✅ Step 1: Upload Knowledge Base
You can upload product introductions, frequently asked questions, and promotional copy into the system.
After uploading, the system will automatically analyze and build a "knowledge brain".
🛠️ Step 2: Configure the Intelligent Agent
Next, let’s "shape" your AI customer service.
You can set its style—whether it should be in a professional business style.
You can switch styles in real time, tweak prompts, and even preset templates, supporting various industry options—very convenient!
Additionally, we need to help define each sales stage and provide it with some skills during the marketing process. For example, we define it to have 5 stages: inquiry response, product pushing, conversion to order, sending after-sales materials, and customer follow-up, and configure what the intelligent agent needs to do at these stages, such as:
In inquiry response, it should also collect the product purpose from the customer;
In product pushing, it should increase empathy and provide targeted responses based on the intended purposes, establishing product advantages;
In conversion, it should be able to create urgency through limited-time discounts, limited sales, and converting to the private domain.
In after-sales scenarios, it should dynamically generate follow-up scripts based on historical orders and context.
All of these can be directly written in natural language without needing to write code!
🔁 Step 3: Integrate with Shopify Order System
In the previous scenario, we need to dynamically send product introductions and operation videos based on the products the customer ordered. This requires the AI to know the customer’s order situation. We have low-code and open integration capabilities—just set the interface in the Shopify backend, and various data such as orders, products, and shipments can be synchronized to the AI, allowing the intelligent agent to obtain more product information.
Additionally, here we can set conditions for our proactive follow-up with customers, such as based on purchase dates, shipping times, etc. You can define your marketing workflow as needed.
🔁 Step 4: Publish to Shopify and WhatsApp
Next is the most crucial part—publishing! We support multiple channels; let’s look at how an intelligent agent publishes across various channels.
For example, for Shopify’s independent site, 3Chat.ai is officially listed; you just need to search and install it in the app market.
For WhatsApp's private domain, click “Add Hosted Account” to bind it directly.
Moreover, we are not limited to just these two channels; if you need to integrate with other private domains or platforms such as Amazon, Instagram, Telegram, X, Facebook, etc., we can support that too!
✅ Highlights Analysis:
Building an intelligent agent can be completed in four steps, making it efficient and convenient.
Supports integration with Shopify platform data such as orders and products.
Not only WhatsApp and Shopify, including Amazon, Instagram, and other multi-channel support.
Why Do Cross-Border E-Commerce Need 3Chat.ai Smart Customer Service?
Increase conversion rates: AI customer service response speed is 10 times that of humans, with conversion rates increasing by 30%-50%.
Reduce labor costs: One AI customer service can replace 3-5 human customer service agents, saving over 60% in labor costs.
Standardized service: Ensure all customers receive a consistent high-quality service experience.
Data-driven optimization: Conversational data analysis helps to continuously optimize marketing strategies.
Moreover, the entire process of dialogue with customers is automatic, human-like, and intelligent response.
📌 If you are a cross-border seller and wish to establish such AI customer service, feel free to leave a message or contact us.
🙋 Contact us to receive a free template of AI customer service prompt for the education and training industry!
Seamless Integration with Shopify+WhatsApp
3Chat.ai can be easily deployed to:
Shopify independent sites, customized websites
WhatsApp
No complex technical integration is needed; turn on smart cross-border e-commerce easily with one click.
With 3Chat.ai, customer service will no longer be a "switchboard operator" passively responding to inquiries, but rather a "smart partner" that can actively guide users, provide personalized service, and achieve business growth. Book a demonstration now to experience how AI can inject new vitality into your business!
✅ 15-day free premium experience
✅ Exclusive prompt template library
✅ One-on-one deployment guidance
Conclusion
Are you ready to revolutionize your cross-border processes with AI?
📞 Contact us for customized solutions
📩 Consultation Email: contact@3chatai.com
🌐 Official Website: www.3chatai.cn
👉 Experience 3Chat.ai smart customer service immediately 👈 to convert your private domain traffic 24/7!
Address
Building A6, 10th Floor, No. 1528, Gumei Road, Xuhui District
Headquarters · Shanghai
Branches · Singapore · Guangzhou · Chengdu · Hangzhou · Hefei · Nanjing · Shijiazhuang